Frequently Asked Questions (FAQs)
Get quick and easy answers to your most common questions.
Viewing & Changing Orders
You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems.
Related Links
- Try our live support (Mon-Fri, 8:00AM - 8:00PM ET)
- Email customer service: customerservice@newark.com
- Call customer service: 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET)
Simply Log In and go to the Order Status & Tracking section under My Account. The most recent order should be listed first. The tracking number (if available) will be displayed in the order tracking column. Note: some shipping methods may not provide tracking information.
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Our merchandise is carefully packed for delivery in our distribution centers, however we do realize that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer service team on 1 800 463 9275 or email us at customerservice@newark.com .
Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. However you can request a return for eligible items by using our request a return form.
You can view and print invoices from the Order Status & Tracking page. If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.
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Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET) to see if the order can be expedited.
Returning a Product
Please go to our online return a product request form to request a return materials authorization (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.
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Returns are accepted within 60 days of the original invoice date. Returns must be in the original packaging, and in resalable condition. See full Terms and Conditions for more details.
Most products can be returned, but there are a few exceptions. Special ordered "Not in Catalog Items" or those specified as "Non-Cancelable/Non-Returnable" (NC/NR) are not returnable. Please see our full Terms and Conditions for additional exclusions and restrictions.
Related Links
If you are unsure if your product is returnable, you may contact us at:
- Try our live support (Mon-Fri, 8:00AM - 8:00PM ET)
- Email customer service: customerservice@newark.com
- Call customer service: 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET)
Placing Orders
Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item and don't mind waiting, we are happy to accept orders and despatch it once stock becomes available.
Yes. At the bottom of your shopping basket you can select the option to download or Email your shopping basket. Choose a file name and location where you would like it to be saved and the complete shopping basket will be saved as a .csv file. Saved Shopping Baskets.
Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
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Yes. In the shopping basket, you can save your shopping basket by entering the name of your choice in the Save shopping basket field, then click “Save shopping basket”. The saved shopping basket is then available in My Account.
See the Scheduled Orders section for more information.
Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Quotes, Delivery & General Info
See the Quotes section for more information.
Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
See the Quotes section for more information.
We do offer a saturday delivery, however this is a paid service but is not available in all areas and will cost £15.50. If you want to use this service, simply change your delivery type from standard to Saturday delivery (before noon). The delivery options are shown when you place your order as part of the process. Alternatively plesae contact our support team on 03447 11 11 13 to advise on your postcode.
Go to Delivery Information page to view all our delivery options.
Due to additional exporting charges and safety or security measures, we must be contacted verbally (Tel: +44 8701 200 208) before we can export goods. This will enable us to check if delivery to your region is possible and to fully inform you of any charges and regulations applicable to your order.
Those situated within Eire, please visit ie.farnell.com and if your order should incur additional freight charges, due to excess weight, we will contact you prior to the despatch of your order.
We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
To get the same day despatch, order must placed before 18:00
Orders & Account/Payment
For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Supplier Direct deliver items that have a service charge indicated are coming from our Newark warehouse in the USA. There will only be one additional service charge per order regardless of how many items are in the basket. These items are clearly identified within the basket and are delivered within 3-5 days.
See the Trade Account section for more information.
Yes, email sales@farnell.com or call us at 03447 11 11 11 to open a trade account, or find out other payment methods that would suit you.
Unfortunately there is currently no method for you to settle your account online. We are looking into this facility for future use.
Yes. If you are on credit hold for being over your account “credit limit”, you can still place orders using a credit card. If you are on credit hold due to a “stop order” status, you must contact the credit control department on 03447 11 11 33.
Maximum 30 character is allowed per PO number.
We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account. Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.
My Account
Forgot Password
If you have forgotten your password, you can easily request your password to be reset.
Change password
If you remember your current password, simply Log In and go to the My Account: Change password page and follow the instructions provided.
Related Links
You may submit a request to update your invoice address by Logging In and going to your Addresses. Select the address you first used to open your account with us and update the information. When you submit the form, our support team will be notified to verify the address and will make the update in our business systems.
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You may request a trade account when you register and place your first order on this site.
NOTE: Orders may be delayed while business credit verification is performed.
You can also contact us to set up an account.
- Email customer service: customerservice@newark.com
- Phone customer service: 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET)
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The following characters can be used when filling in forms:.
- a-z A-Z 0-9
- All punctuations and most special characters except ‘|’ ‘,’ (comma) & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)