Terms of Use and Privacy Policy

These Terms of Use and Privacy Policy ("Terms") set out the basis on which you are entitled to access and use our website.

We may revise these Terms at any time by updating this page. Your continued access or use of our website after such change indicates your acceptance of these Terms as modified. You should check from time to time to review these Terms.

All communications regarding our website should be addressed to our site administrator at web support team.

  1. Information Accuracy and Availability
  2. Access and Use of Information
  3. Intellectual Property Rights Notice
  4. Territory Statement
  5. Suspension and Termination
  6. Liability
  7. Law and Jurisdiction
  8. Privacy Policy


All information provided by us and any materials that may be provided to you or to which you are referred are provided in good faith as a convenience to you and may be used for information purposes only and at all times in accordance with these Terms.

To the maximum extent permitted by law, we do not make any representations or warranties (express or implied) that all such information or materials provided by us are accurate, comprehensive, up to date, verified or complete. In particular, we do not make any representations or warranties (express or implied) concerning the fitness for any particular purpose of any such information or materials.

The information and materials we may provide to you do not constitute any form of advice and/or recommendation. We do not undertake to update or correct any information and/or materials provided and we reserve the right to make improvements and/or changes to any information or materials on our website.

Where we refer to external or third party websites, sources of information or reference materials ("Sources"), no recommendation, sponsorship or endorsement is given of those Sources. Links to third-party websites are provided solely for your convenience and if you use these links, you leave our website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. If you decide to access any third-party websites, you do so entirely at your own risk. These Terms only apply to this website so when you link to other websites you should check the terms and privacy policy on those sites.

While we try to ensure that our website is and remains available 24 hours a day, we will not be liable if, for any reason, at any time, it becomes unavailable for any period of time or at all. Access may be suspended temporarily or permanently without notice.


Your access to our website is strictly limited to your personal or internal business use.


Any products, technology or processes described on our website and any materials to which you are referred may be subject to intellectual property rights (including, but not limited to, rights in trade marks, trade secrets and patents) owned by or licensed to us or owned by third parties. All rights in respect of such information and materials are reserved to us or to their rightful owners.

Where materials are provided by us, you may download to a local hard disk and/or print individual sections of materials for personal use and information or for the internal use of your business only and provided that you retain all copyright, other proprietary notices or other intellectual property notices contained in the original material on all downloads and/or copies made. Any file downloads are made at your own risk.

You acknowledge that all proprietary rights in and to such copyright material and/or materials attracting other intellectual property rights are and shall remain vested in us or the relevant third-party owners and that you shall obtain no rights in respect of such materials other than as stated above.

For the purpose of these Terms, any use of materials other than in accordance with these Terms is strictly prohibited. If you breach any of these Terms, you must immediately destroy any downloaded or printed materials. Save as mentioned above, no part of our website may be reproduced or stored in any other website in any public or private electronic system or service without our prior written permission.


Our website should not be used by any person or entity in any jurisdiction where its use would be contrary to applicable laws, rules or regulations of any governmental authority or regulatory or self-regulatory organisation.

You must be satisfied that you are entitled to access and use our websites. We accept no responsibility for unauthorised access or use.


We will determine, in our discretion, whether there has been a breach of these Terms through your use of our website. When a breach of these Terms has occurred, we may take such action as we deem appropriate.


You acknowledge that our website is provided free of charge. We accept no liability for information provided. It is your responsibility to determine whether any information or materials provided are suitable for your intended use and no representations or warranties are provided in this regard.

We exclude to the fullest extent permissible at law all conditions, warranties and stipulations, express or implied, statutory, customary or otherwise which but for such exclusion, would or might subsist in your favour.

To the fullest extent permitted by applicable law, we shall not be liable WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, RESTRICTION OR OTHERWISE in respect of any claims or any direct, indirect, incidental, consequential, SPECIAL loss (including, without limitation, loss of profits, REVENUES, ANTICIPATED SAVINGS, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES) of any nature or for any exemplary or punitive damages, and whether arising directly or indirectly from the use of OR RELIANCE UPON or inability to make use of the information and materials contained in or available through our website or otherwise howsoever arising WHETHER OR NOT WE HAVE BEEN ADVISED OF THE LIKELIHOOD OF SUCH LOSS.

Each of our employees, agents and sub-contractors may rely on and enforce the exclusions and restrictions of liability in these Terms in that person's own name and for that person's own benefit.


Any use of our website shall at all times be governed by the laws of the Province of Ontario and any applicable federal laws of Canada and, in the event of any dispute, the relevant parties shall irrevocably submit to the non-exclusive jurisdiction of the courts of the Province of Ontario.

Any provision of these Terms which is held by any competent authority to be invalid, void, voidable, unenforceable or unreasonable (in whole or in part) shall to the extent of such invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the other provisions of these Terms and the remainder of such provision shall not be affected. Failure by us to enforce or partially enforce any provision of these Terms will not be construed as a waiver of any rights under these Terms.

We are entitled, without your consent or notice to you, to assign the benefit, subject to the burden, of these Terms to any company in our group of companies at any time.


The purpose of this Privacy Policy is to set out the principles governing our collection, use and disclosure of the personal information we may collect about you during your visit to our Website, and the choices available regarding our use of the information. We also describe the measures we take to protect the security of the information and how to contact us about our privacy practices.

This Privacy Policy applies to the Farnell Group sites that provide a direct link to this Policy (the “Website”). It does not apply to Farnell Group sites that have their own separate privacy policies or notices.

Information we collect from you

We may obtain personal information about you from various sources. We may collect this information when you sign up on our Website or place an order for products or services. The types of personal information we may obtain include:

  • username and password to access Farnell Group products and services online;
  • contact information, such as your first and last name and e-mail address, mailing address, and phone number; and
  • content you may provide, such as primary job role and product usage needs for which you are visiting our Website.
  • Other information such as payment information and your IP address

We do not intend to collect any sensitive personal information on our Website and therefore you should not include any sensitive personal information (e.g. data relating to your health, finances, sexual orientation, religion, racial or ethnic origin, political opinions) on your profile or otherwise on our Website.

During the course of your use of our Website you may share information with us in the context of questions and comments and a dialogue may develop. You may also voluntarily complete customer surveys or participate in competitions, sweepstakes or other promotions run by companies in the Farnell Group and provide information to us in those contexts. The majority of this information will not be personal information but, to the extent that you do disclose any personal information during these sessions, that personal information will be managed in accordance with this Privacy Policy.

How we use your information

The information that you provide when registering to use, and in the course of using, our Website may be used by us as follows:

  • to provide you with the products and services you order and to manage your account;
  • to contact you in connection with any query you have raised;
  • to inform you about other announcements, special offers, products, services or events on offer from Farnell, its affiliates and subsidiaries, and certain third-party business partners that we think may be of interest to you. You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated in the How to contact us section below.
  • for administration purposes or to help us develop and improve our business;
  • for crime prevention or detection purposes; and
  • as otherwise permitted or required by law. [Confirm that this list accurately describes all reasonably foreseeable uses of personal information collected on the Website.]

We also may use the information in other ways for which we provide specific notice at the time of collection. The information collected is necessary for the purposes set forth above. Without this information, you may not be able to access certain parts of our Website.

Information we collect by automated means

We may obtain information about your general internet usage by using a cookie file. A "cookie" is a piece of information that our Website sends to your browser, which then stores this information on the hard drive of your computer. The information obtained in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our Website, and dates and times of Website visits. Cookies help us improve our Website and deliver a better and more personalised service by, for example, allowing our Website to "remember" information about your preferences and to collect standard internet log information and visitor behaviour information. This information may be used, for example, to personalize your repeat visits to our Website; help speed up your searches; track visitor use of the Website; compile statistical reports on Website activity; determine the suitability of certain products and services presented to you on our Website; and assist us in developing our Website. For further information visit allaboutcookies.org.

You may refuse to accept cookies by activating the settings on your browser that allow you to refuse the setting of cookies and the above website tells you how to do this. If you choose not to accept a cookie, you will still be able to use our Website but you may not be unable to use all the features of our Website.

The transmission of information via the internet is not always completely secure. We cannot guarantee the security of your personal information transmitted to our Website; and any transmission is at your own risk. Once we have received your personal information, we do employ security features to try to prevent unauthorised access.

Information we share

We do not sell or otherwise disclose personal information we collect about you, except as described here.

We may share your information with other affiliates within the Farnell Group of companies for the purposes described in this Privacy Policy. A list of such affiliates is available upon request. We may also need or wish to share your information with a limited number of other third parties, with your consent, for a variety of reasons, including to provide product suppliers with limited point of sale information for calculation of sales commissions and other limited uses. We require such third parties to provide appropriate confidentiality protection in those instances.

We may also disclose your information to our service providers and agents who, based upon our instructions, help us to carry on or advise us on how to develop our business (which may include other companies within the Farnell Group, as well as reputable third-party providers). We require them to treat your personal information as confidential and we do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Such service providers and agents may be located outside Canada and, thus, your personal information held by such service providers may be accessible to law enforcement and regulatory authorities according to the applicable laws of such non-Canadian jurisdictions.

We may share information with law enforcement agencies who request such information in connection with the investigation of the commission of an offence, once we are reasonably satisfied as to the circumstances surrounding the request, or to comply with applicable laws and any lawful government or regulatory requests.

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units, and in such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that any or substantially all of our business or assets are acquired by a third party (including in the event of a reorganization, dissolution or liquidation), customer personal information will be one of the transferred assets.

Your choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. For example, to the extent you are a registered user of our Website, you have the option at any time to change your preferences registered in connection with our Website or services at any time. To update your preferences, ask us to remove your information from our database or to submit a request, please contact us as specified in the How to Contact Us section of this Privacy Policy.

Access and correction

Subject to applicable law, you may (i) have the right to access certain personal information we maintain about you and obtain a copy of that information, (ii) update or correct inaccuracies in that information, and (iii) object to our use of your personal information. To exercise these rights, please contact us as indicated in the How to Contact Us section of this Privacy Policy. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.

Data transfers

We may transfer the personal information we collect about you through the Website to countries other than the country in which the information originally was collected. These countries may not have the same data protection laws as the country in which you initially provided the information and in some countries, your personal information may be accessed by governments, law enforcement authorities or the courts. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy. If you have any questions regarding our policies and practices relating to transfer of personal information, please contact us as specified in the How to contact us section.

How we protect personal information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. For example, access to the personal information that you provide and we store is password-protected and access to passwords is limited. Firewall technology is used to prevent unauthorised access and servers are backed up daily, with archives stored in a secure location.

Our Website uses SSL (which stands for "Secure Sockets Layer" technology), the de facto standard for internet security. SSL is an open protocol for secure data communications across computer networks. Broad support for this protocol promotes interoperability between products from many organizations. It provides an environment in which electronic commerce can be conducted and data can be safely encrypted and protected. SSL provides a straightforward method for adding strong security to existing applications and network infrastructures. SSL is application protocol independent and provides encryption, which creates a secure channel to prevent others from tapping into the network; authentication, which uses certificates and digital signatures to verify the identity of parties in information exchanges and transactions; and message integrity, which ensures that messages cannot be altered en route. Our Website is authenticated for e-commerce by VeriSign, the world's leading website authentication authority.

We retain personal information as long as is required for the purposes identified when you provided the personal information, and for any new purposes identified by us and consented to by you, unless a longer retention period is required or permitted by law.

Links to other websites

Our Website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

Who we are

When we refer to "company", or "we", "our" or "us" in these Terms and Privacy Policy, we mean Premier Farnell Canada Limited, d/b/a Newark and each of its subsidiary or affiliate companies in the Farnell Group.

How to contact us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, to exercise your rights of access, rectification, blocking, or deletion, or to object to the processing of your personal information, please contact us as follows:

Nigel Longbottom, Senior Security Manager, NLongbottom @ premierfarnell.com

Rev. April 2019

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