Submit an order before the cut-off time to shorten your delivery time

Most orders of US in-stock items will ship either the same day or next business day depending on the cut-off time listed below. Some orders may require additional time for processing prior to shipment.

• Canada order by 6:00 PM EST
• Purolator order by 5:30 PM EST
• All other collect carriers order by 5:30 PM EST

2026 Warehouse Operations Schedule

Backorders 

If you place an order that has one or more items on backorder you can choose one of the following options:

• Backorder allowed

Newark ships in-stock items immediately and places any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.

• Ship order complete

If any items in your order are out of stock, we'll hold your entire order until all items become available. Your order will then arrive in one shipment.

Split Shipments/Backorders Shipping Charges:  

An order which ships from multiple Newark distribution centers or which includes one or more backordered items will only be charged a single shipping charge at the rate in effect on the date of the order. Exclusions include orders:

• Orders shipped outside the 48 contiguous United States, Canada and Mexico;
• Orders for items drop-shipped by Newark’s vendor;
• Orders for which you specify a specific delivery date and/or orders for dedicated stock held by Newark on your behalf;
• Orders containing hazardous materials;
• Orders split into separate shipments at your request; and
• Orders shipped via a shipping method other than Newark Flat Rate.

The selection of carrier is at Newark's discretion. Newark is not responsible for carrier errors or faults, Acts of God, power outages, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, insufficient information provided by a customer, governmental decrees or controls, labor disruptions, civil unrest, and adverse weather conditions. Newark reserves the right to modify these Shipping & Delivery Terms at any time and without notice. canada.newark.com//help-returning-a-product

Shipping Options

Newark offers a variety of shipping methods for your order. Once your order is shipped, we'll notify you via email, informing you of the tracking number (if available) so you always know where your order is. Below you can find more information on our shipping options.

• Air shipments

Please add additional days for remote locations. For urgent delivery, select a next day or priority overnight shipment method. We offer a variety of air shipment services.

• Air offers next‑day delivery to major Canadian cities
• All Air shipments include brokerage, duties, and taxes
• Ground shipments

Items weighing over 150 lbs and/or requiring special handling will be shipped via ground method.

• Saturday delivery

Only available when using collect accounts (Carrier rules/availability may apply) 

Damaged Shipments & Delivery Issues

If your shipment arrives damaged:

• Contact customer support immediately at 1 800 463 9275 or customerservice@newark.com
• Provide order details and photos 

Order Tracking

You can check the status of your order at any time through your Newark online account.

How to Track Your Order 

1. Log in to your Newark account.
2. Go to My Account and select Order Status & Tracking.
3. Your most recent orders will appear at the top of the list.
4. Select the order you want to review.
5. If tracking is available, a tracking number will appear in the Tracking column. Click the number to view the latest carrier updates.

Important Notes

• Some shipping methods may not provide tracking information.
• If your order has just been placed, it may take a short time before tracking appears.
• If you need help, customer service is available Monday–Friday, 8:00AM–8:00PM ET.

Returns & Cancellations

• Some items cannot be canceled or returned (such as UK stock items or vendor/direct ship products) except for warranty cases
• For eligible items, use the Request a Return form