Cancel an Order

Need to cancel an order? We pride ourselves on getting customer orders processed and sent fast.  So once an order is placed, in most cases our fulfillment systems will have your items picked, packed, and sent for delivery within minutes. Therefore, there may be a limited window in which to cancel your order.

In the case of items that are back-ordered and not marked as non-cancelable, there may be more time to cancel by calling our customer support team. However, you can usually make a product return. Simply fill out the return a product request form.

  • Try our
    live support (Mon-Fri, 24 hours)
  • Email customer service:
  • Call customer service: 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET)

Viewing & Changing Orders

Q: Where is my order?
A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems. If there is a problem with the order, you will generally be contacted by our customer support team.

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Q: Can I speak to someone about an order I have placed?
  • Try our live support (Mon-Fri, 24 hours)
  • Email customer service:
  • Call customer service: 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET)
Q: How do I track my order?
A: Simply Log In and go to the Order Status & Tracking section under My Account. The most recent order should be listed first. The tracking number (if available) will be displayed in the order tracking column. Note: some delivery methods may not provide tracking information.

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Q: What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer service team on 1 800 463 9275 or email us at
Q: Can I cancel an order?
A: Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. However you can request a return for eligible items by using our request a return form.
Q: How do I get a copy of an invoice?
A: You can view and print invoices from the Order Status & Tracking page. If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.

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