Update Personal Information

Update personal information and general preferences

Help us better understand your needs. You can update your personal information in the Personal Information section under My Account. You can change the following information on this page:

  • Title, First, and Last Name
  • Email address used to send order notifications and information
    (includes order confirmation, order shipping notification, and order invoicing)
  • Telephone number used to contact you about order problems
    Note: your email may also be used to contact you about order problems in some circumstances
  • Country and Postal Code (optional) used for site settings
  • Company Name (optional)
  • General preferences for: job role and product usage, email notifications and special offers, preferred contact method, and remember me status (to keep your shopping session from expiring)

My Account

Q: How do I reset/change my password?

Forgot Password

If you have forgotten your password, you can easily request your password to be reset.

Change password

If you remember your current password, simply Log In and go to the My Account: Change password page and follow the instructions provided.

Related Links

Q: How can I request my username?
A: If you have forgotten your username, you can easily request your username to be sent to the email address in your profile.

Related Links

Q: How do I change my billing/invoice address?
A: You may submit a request to update your invoice address by Logging In and going to your Addresses. Select the address you first used to open your account with us and update the information. When you submit the form, our support team will be notified to verify the address and will make the update in our business systems.

Related Links

Q: How do I get set up to pay on account?
A: You may request a trade account when you register and place your first order on this site.

NOTE: Orders may be delayed while business credit verification is performed.

You can also contact us to set up an account.

Related Links

Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms:.
  • a-z  A-Z  0-9
  • All punctuations and most special characters except ‘|’ ‘,’ (comma) & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)